Effective Date: 07/09/2025

Last Updated: 07/09/2025

This Privacy Policy describes how HMI Retrofits (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website www.hmiretrofits.com (the “Website”).

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our Website.

1. Information We Collect

We may collect and process the following categories of information:

a) Automatically Collected Information

When you visit our Website, we automatically collect certain data through cookies and similar technologies, including:

IP address and browser type
Device information
Pages visited, time spent, and navigation paths
Preferences and search activity on our Website

b) Information You Provide Voluntarily

If you contact us via forms, email, or phone, we may collect:

Full name
Contact details (email address, phone number)
Details relevant to your inquiry or service request

2. Use of Information

We process the information collected for the following purposes:

To operate, maintain, and improve the Website
To personalize and enhance the user experience
To respond to inquiries and provide customer support
To analyze usage trends and monitor Website performance
To comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookie Policy

Our Website uses cookies and similar tracking technologies to improve functionality and enhance the user experience.

a) What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember user preferences, and gather analytics data.

b) Types of Cookies We Use

Strictly Necessary Cookies – Required for core Website functionality.
Performance & Analytics Cookies – Collect information about how visitors use our Website to help us improve.
Functionality Cookies – Remember your preferences to provide a more personalized experience.

c) Third-Party Cookies

We may use trusted third-party services (such as analytics providers) that set their own cookies to collect usage statistics and improve services.

d) Managing Cookies

You can control or disable cookies through your browser settings. Please note that restricting cookies may affect the functionality and performance of our Website.

By continuing to use our Website, you consent to our use of cookies in accordance with this Policy.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Consent: Where you have given consent (e.g., for non-essential cookies).
Legitimate Interests: To improve our Website, services, and user experience.
Legal Obligations: To comply with applicable laws and regulations.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Once data is no longer needed, it will be securely deleted or anonymized.

6. Disclosure of Information

We may disclose your information:

To trusted service providers who assist in operating our Website or delivering services (bound by confidentiality obligations)
To comply with legal obligations, enforce our terms, or protect rights and safety
In the event of a business transfer, merger, or acquisition

We do not share personal data with third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted via the internet.

8. International Data Transfers

If you are located outside the United Kingdom or European Union, your information may be transferred to and processed in countries that may not provide the same level of data protection. In such cases, we will ensure adequate safeguards are in place.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of access – request a copy of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data where applicable
Right to restrict processing – limit how we use your data
Right to data portability – request transfer of your data
Right to object – opt out of certain types of processing
Right to withdraw consent – withdraw consent at any time (where applicable)

To exercise these rights, please contact us at the details below.

10. Children’s Privacy

Our Website is not directed at individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the data.

11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Updates will be posted on this page with an updated “Effective Date.” Continued use of the Website after changes constitutes acceptance of the revised Policy.

12. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

Website: www.hmiretrofits.com
Email: admin@hmiretrofits.com
Phone: 07469 536465